Return & Refund policy

  • Try your purchases on in the comfort of your own home and if you need to send them back, you have 28 days from the date you received your order to exchange or return. Contact our customer service team on to help you arrange the return of your order.
  • Please make sure your items are returned new, unused and with Zenobiaa’s tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
  • Please contact our customer care team by emailing if you have any further questions.
  • If you want to return your purchase and get a refund, your refund will be credited to the same original payment method.
  • Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Taxes & Duties

  • Deliveries within the EU will incur no import or export duties. Some international deliveries may be subject to customs, legal and regulatory restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or import duty.
  • You are responsible for checking import thresholds or duties for your delivery address before placing an order.
  • Zenobiaa has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.